Frequently Asked Questions
Everything you need to know about finding your perfect match.
What is the shipping policy for physical puzzle sets?
We offer standard shipping across the continental US, typically arriving within 5-7 business days. Expedited shipping options are available at checkout.
Can I return a product if I am not satisfied?
Yes, we accept returns on all unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your products made from sustainable materials?
Quality and sustainability are our priorities. All our puzzles and dating kits are made from 100% recycled paperboard and non-toxic, soy-based inks.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Currently, we only ship within the United States and Canada, but we are working hard to bring Jigsaw Dating to international customers soon.